Exhibitor FAQ
EXHIBITOR FAQ
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Exhibitor Account
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Registration
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My stand and equipment
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Badges
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E-code
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Communication/Catalog
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Orders and invoices
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Setup and dismantling
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Accommodation
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Others
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Access to the exhibition
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What is my visitor area for?
The address to be indicated is as follows:
Gourmet Selection - Paris Porte de Versailles
1 Place de la Porte de Versailles
Hall 5.2
75015 Paris
After any purchase in the shop or ticket request, a personal account is automatically created.
This personal account allows you to:
- Track your online orders
- Download your ticket
- Process your visa letter related to your ordered badge
- Retrieve your payment receipt
- Generate your invoice
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How can I retrieve my password to access my visitor area?
Parking is free during setup and dismantling.
Access to the exhibitor parking is via Door B of Pavilion 5.2.
Please note that free parking ends on Saturday, September 14, at 11:00 PM.
For security reasons, the Gourmet Selection exhibition team cannot give you your password by phone or e-mail.
We invite you to click on the link "Forgot my password" on the home page of your visitor area.
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I have a disability. How can I get parking as close to the exhibition as possible?You should get in touch with the client relations manager at: [email protected]
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Who are my contacts for exhibition registration?
If you are exhibiting for the first time, your sales contact is Karine Allegrini - email: [email protected] / Phone: +33 7 61 17 22 13
If you have previously exhibited at Gourmet Selection, your sales contact is Florence Bernard - email: [email protected] / Phone: +33 7 61 39 84 60
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Is it possible to have multiple exhibitors on one stand?
Yes.
To register a co-exhibitor or collective exhibitor, the main exhibitor or organizer must first order the corresponding item from the online store.
For example, to register a co-exhibitor, you need to order the "Co-exhibitor Pack" item. This order can be made either during the initial registration or afterward in the online store within the exhibitor/client space.
Once the order is placed, the exhibitor will then enter the information related to this registration in their exhibitor space under the "Partners" tab, followed by "Declare my partners."
After the information is entered, the exhibitor must wait for the Organizer's approval for their partner company to appear in the list of exhibitors on the website.
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Is it possible to choose your booth location?You can express your location preference to your sales representative, who will do their best to accommodate you. You will receive a notification of your booth location as soon as the floor plan is ready. To have a location assigned to you, your deposit must be paid.
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What documents do I need to provide for my registration?
You will be required to provide a Kbis with all your contact details.
For foreign companies, we need either an EU VAT number or a business certificate to be invoiced without VAT (VAT is still mandatory for badges, invitations, and parking).
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What is the deadline to finalize registration?You have until the day before the event opens, September 14, 2024, to register (subject to availability).
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Who can I contact after my registration?Once registered for the exhibition, your primary contacts are the customer relations team: [email protected].
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What payment methods are accepted?
You can pay by bank transfer, credit card, or check (checks accepted only in France). Cash payments are accepted up to €1,000 per exhibitor.
- Bank Transfer:
The bank details for making a transfer are found directly on your invoice or purchase order and are also available in your client space under the "Financial Space" tab > "Invoices & Payments."
- Credit Card:
Payment by credit card can be made directly within your client space under the "Financial Space" tab > "Invoices & Payments."
- Check:
Checks should be made payable to:
COMEXPOSIUM - Gourmet Selection
17 - 19 quai du Président Paul Doumer - 92400 Courbevoie
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What are the different stand options?
We offer different types of stands.
Please contact our sales team for more information: [email protected].
You can also find the details of our offers using the simulation tool.
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Where can I find information about my stand?
You can find the type of stand ordered in your exhibitor space, under the Financial Space tab > Orders.
For more details about your stand type, please refer to the exhibitor guide.
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What color will the carpet in the aisles of the exhibition be?The carpet color for 2024 will be lagoon blue.
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Where can I find the decoration regulations?You can find the decoration regulations in your exhibitor space.
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I have an equipped stand; to whom should I send my plan?If you have an equipped stand, the service provider will contact you directly.
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How can I order additional services?
Services related to your stand can be ordered through the online store (stand equipment, electricity, furniture, parking, flowers, audiovisual, etc.).
Payment Methods:
- Bank Transfer:
Bank details are on your invoice, order form, and available in your client space under Financial Space > Invoices & Payments.
- Credit Card:
Payments can be made in your client space under Financial Space > Invoices & Payments.
- Check:
Make checks payable to:
COMEXPOSIUM - Gourmet Selection
17 - 19 quai du Président Paul Doumer - 92400 Courbevoie
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What are the forms in the exhibitor space used for?The forms are mandatory for all exhibitors to ensure the smooth operation of the exhibition and everyone's safety. You can find the Safety Notice to fill out in the Participation tab.
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I plan to have a machine operating at my stand, what should I do?
I fill out the online "Machine in Operation" form (one form per machine) available in the Exhibitor Guide.
This form allows us to:
- Assist you with the installation of your machine during the setup period.
- Provide necessary information to the safety officer who will check that your installation complies with the exhibition's safety regulations.
- Inform visitors about your machine through a specially created "machines in operation" tour to encourage them to visit your stand and watch your machine demonstrations.
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Where can I find all the regulations, terms and conditions, etc.?
The various regulations can be downloaded from your client/exhibitor space under the "Practical Information" tab.
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How many exhibitor badges am I entitled to?Badges are personal and name-specific, so they cannot be modified once they are ordered. All orders placed are final and definitive.
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How can I retrieve my exhibitor badges?You can generate and download your exhibitor badges from your exhibitor space. Note that you will need a unique email address for each badge to be created. Once created, you can download them individually or all together in PDF format.
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How can I customize my exhibitor badges?You need to customize them in your exhibitor space under the "Badges & Invitations > Exhibitor Badges" tab or by clicking on the button in the "Home" tab.
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How can I purchase additional exhibitor badges?You can purchase additional exhibitor badges in the Shop section of your exhibitor space.
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How can I order contractor badges?
You can order your contractor badges from your exhibitor space. There is no limit on the number of contractor badges you can order.
Please note: Contractor badges only grant access to the exhibition during the setup and teardown periods. Access will be denied during the exhibition's opening days.
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Am I entitled to e-codes?Yes, a pack of 50 e-codes is included in your exhibitor pack. They allow the recipient to obtain a free badge.
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How to use my e-codes?You can include your e-codes in the communications (email, paper) sent to your clients and prospects. Upon receipt, the recipient will need to go to the website and fill out the badge request form. After completing the various fields, they will receive their free and personal badge via the email provided.
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How to purchase additional e-codes?You can purchase additional e-codes in the Shop section of your exhibitor space.
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Where can I generate and download my personalized banner?There is no option to generate personalized banners. However, you can download banners featuring the Gourmet Selection logo and the phrase "We will be there" from the client space.
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How to register in the catalog?
You can register in the catalog through your exhibitor space in the "Communication / Catalog" section.
The deadline to submit your information for inclusion in the printed catalog is August 10, 2024.
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Where can I view my ordered items?You can view all your orders in your exhibitor space under the "Financial Space > Orders" tab or the "Ordered Items" section.
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I have not received my invoice, how can I retrieve it?
You can find it in your exhibitor space under Financial Space > Invoices and Payments.
If you don't see it, it means it hasn't been sent to you yet and will be sent as soon as possible by our billing department. If you are not the one making the payment, you will not have access to the invoices, and we recommend contacting the company responsible for paying for your participation directly.
An email will be sent to you to notify you of the availability of the invoice/credit note in your client space.
Invoices/credit notes are only sent by mail.
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Where can I find the bank details for the exhibition?You will find the bank details (RIB) for the exhibition at the bottom of your invoices and order forms.
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How does the VAT refund process work?For all information and procedures regarding a VAT refund request, you can directly contact our tax representative: TEVEA INTERNATIONAL at [email protected].
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What are the setup and teardown dates?The setup and teardown dates and times for the exhibition are available in your exhibitor space and in your exhibitor guide.
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I have a logistical question. Who can I contact?For any logistical questions, please consult our exhibitor guide. If it does not contain the answer to your question, feel free to contact our team via email at: [email protected].
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I would like to obtain technical and logistical information.All of this information can be found in the exhibitor technical guide, which you can download from your exhibitor space.
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Where can we find the list of exhibitors?The list of registered exhibitors can be found on the exhibition's website.
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I am an exhibitor and need a visa. What should I do?The visa request is available in your client area when you apply for your Exhibitor badge.
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Can I come with my dog?Animals are not allowed at the exhibition, except for guide dogs.
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Does the exhibition have a cloakroom?A paid cloakroom is available at the exhibition's reception.
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What is my visitor area for?
The address to be indicated is as follows:
Gourmet Selection - Paris Porte de Versailles
1 Place de la Porte de Versailles
Hall 5.2
75015 Paris
After any purchase in the shop or ticket request, a personal account is automatically created.
This personal account allows you to:
- Track your online orders
- Download your ticket
- Process your visa letter related to your ordered badge
- Retrieve your payment receipt
- Generate your invoice
-
How can I retrieve my password to access my visitor area?
Parking is free during setup and dismantling.
Access to the exhibitor parking is via Door B of Pavilion 5.2.
Please note that free parking ends on Saturday, September 14, at 11:00 PM.
For security reasons, the Gourmet Selection exhibition team cannot give you your password by phone or e-mail.
We invite you to click on the link "Forgot my password" on the home page of your visitor area.
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I have a disability. How can I get parking as close to the exhibition as possible?You should get in touch with the client relations manager at: [email protected]